That's right. Returns are now on us. We've got you.
We’re delighted to say that UK returns are now on us. Yep, you read that right. FREE RETURNS.
We can’t give you forever to return your items, so all returns should be made within 30 days. Oh, and you'll need to contact us to request a returns number within 14 days of receiving your order. Just log into your account or call us on 02033676101. Don’t worry, we don’t bite. Once that’s all done and dusted, we’ll provide you with a link for your FREE Royal Mail returns label. Happy days.
STICK IT IN THE POST
Once you’ve got your returns number, we’ll give you a further 16 days to get your items back to us, safe and sound. Remember to make sure your items are securely wrapped and your parcel contains all the information requested by our Customer Service Team. To return your parcel, you know the drill. Pop down to your local Post Office or arrange for it to be collected by a courier. Oh, and remember to ask for a receipt as proof of postage.
Sit down, get your feet up and relax. Go on, you deserve it. Once we’ve processed your return you’ll receive a notification via email. All successful returns will be credited back to the original payment method, so keep an eye out. One last thing – we might be fast, but the banks definitely aren’t, so unfortunately refunds can take 3-5 working days (Monday to Friday, excluding bank holidays) to show in your account.
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.
Clothing Returns Policy
We offer free UK returns on all clothing items purchased on mp.com. Please ensure that when you receive an item that you take reasonable care of it when trying it on and please ensure that any security seals or tags are still intact. You have 30 days from the date of placing your order to initiate a return. Please contact us through the account section of the website so we can arrange your hassle free returns.
For the returns policy on all product excluding clothing, please see below.
Wrong item received
We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you.To receive a refund or a replacement, you must return the item in the same condition you received it and within 30 days from the date you placed your order.
Damaged or faulty items
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Our Returns Policy for faulty items upholds your statutory rights.
Item not received
We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched.
Your statutory rights
Our Returns Policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06. What to do to return your item to us Contact us through your account via our online message centre or call us on 0044 (0) 161 8131487 You must inform our customer service team of your order number, the item you are returning and the reason for return. We will then provide you with a unique returns authorisation number and will confirm the address you need to return the item to Please package the item securely and include inside the package your order number, name and address Please obtain a proof of postage from the Post Office when you send your item to us. Proof of postage does not cost anything without it, however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit If you request a replacement and the product is no longer available, we will process the refund back to the original credit/debit card/PayPal account used to purchase the item. Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
What we'll do next
All products returned to us are checked by our Returns Department. If you are entitled to a refund then we will refund the price of your item. Returns are usually processed within 7 working days of receipt of a cancelled order. We will refund the original credit/debit card/PayPal account used to purchase the item.
Return of replacement goods
If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.
Cost of returning items
Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. We want to resolve the matter.
Please contact our customer service representatives on+44 (0) 161 8131487, via your account or by post at Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA.