FREQUENTLY ASKED QUESTIONS

It’s a flexible finance account provided by NewDay. With it, you could enjoy credit to spend everywhere you see the Deko and Newpay in the checkout., along with various payment plan options – an instalment plan, flexible credit. So, you can repay the balance however suits you best. Just bear in mind, the interest rate, credit limit and payment plans you’re offered will be based on a credit check.

NewDay will be your finance lender, and emails about Newpay will often come from them. So, remember to keep an eye out for their name while you’re scrolling through your inbox.

That depends on which payment plan you choose. There’s no minimum spend if you want to use the flexible credit payment plan. But for an instalment plan, there’s a minimum spend of £100, which includes the cost of any extra services you might need (e.g. installation, recycling, etc.).

Cancellation

You can cancel your instalment plan at any time. There is no cancellation fee. If you cancel your instalment plan, the remaining balance on your instalment plan will be moved to your standard purchase balance to be charged at your standard purchase rate.

Payments

You will need to pay at least your contractual minimum payment and your monthly instalment payment each month otherwise your instalment plan will be cancelled. NewDay will confirm this amount on your monthly statement. Payments towards your instalment plan are optional, and you will not go into arrears if you chose to only pay your contractual minimum payment, however, your plan will be cancelled.

The Monthly Instalment amount

The monthly instalment amount is based on the representative APR. Your monthly instalment payment will be based on your personalised interest rate. The amount shown at the point of purchase will be an estimated amount which could vary slightly because it takes NewDay a few days to set up a plan and interest is calculated at the point of set up. NewDay will confirm the exact amount once the plan has been set up.

Direct Debits

If you have a Direct Debit, the amount NewDay collect will always include your monthly instalment payment.

It’s great being able to spread the cost when you buy, but you always need to do your research on finance. We’ve gathered the most frequently asked questions, from how it works to how much it costs, to give you peace of mind about Newpay.

Can I apply for Newpay?

Anyone can apply for Newpay, as long as you:

Are 18 years or over and have a regular income
Are a permanent UK resident and have lived in the UK for the last 12 months (unless you are HM Armed Forces Personnel)
Have a current UK bank account
Have a valid email address and mobile phone number
Don’t have an existing Newpay account

Can I still apply if I have bad credit?

Of course, but just be aware that not everyone will be accepted for it. It’s worth remembering that NewDay will have to run a credit check as part of your application. So, your credit score will be taken into account when NewDay decide if you’ll be approved for Newpay.

When will I find out if I’ve been accepted for Newpay?

It should only take 5-10 minutes to apply, and you should find out straight away. There are occasions where NewDay might refer the decision to an underwriter to assess. If this happens, they might contact you for a bit more information before they decide if you’ve been accepted.

Will you do a credit check?

Yes, NewDay will always carry out a credit search. They run a no risk eligibility check first though, to tell you if they think you’ll be eligible for Newpay.

Will my credit rating be affected?

The first no-risk eligibility check won’t affect your credit rating. But the full credit check might, and it’ll be recorded against your credit file.

What will you do with the information I give you?

There are details of how NewDay use your information to make a responsible lending decision in their privacy policy.

Where can I get a copy of my credit agreement?

It’s easy – just give NewDay’s customer services a call on 03308380170. They can send you a copy of the agreement at any time while you’ve got an Newpay account.

If my application’s declined, can I apply for Newpay again?

You can reapply, but we’d suggest not doing it immediately. The best thing to do is to check your credit score and credit report online, then we’d advise waiting 6 months before you apply again.

If my application’s declined, can I appeal the decision?

Yes – you’re more than welcome to appeal the decision, please call NewDay on 03308380170. Bear in mind that you’ll have one month to submit your appeal once NewDay has told you about their decision.

If I change my mind, can I cancel my Newpay application?

Unfortunately, you can’t cancel the application. But, once your Newpay account is set up, you can withdraw from the agreement and close your account – just bear in mind that you’ll have to repay any money you owe NewDay, including any interest. When you get an email from NewDay to confirm your credit limit, you’ll have 14 days to close the account. You can do this by calling their customer services on 03308380170. They’ll tell you how much you owe and how to pay it, then you’ll have 30 days to repay it.

<br><br><br><b>Can I pay a deposit?</b><br><br><br> No, unfortunately deposits and split payments (across various payment methods, eg. card and PayPal) can’t be taken. <br><br><br><b>When can I start using Newpay?</b><br><br><br> Your Newpay account will be ready to use straight after you’ve signed your credit agreement. Then you can finish making your purchase. <br><br><br><b>Can I have more than one purchase on the same payment plan?</b><br><br><br> Of course – if you need to buy a few items at once, just add them all to the basket at the same time. When you choose a payment method, simply select one plan to pay for all of the products together. <br><br><br><b>What happens if I need to return an item?</b><br><br><br> If you’ve paid using Newpay but decide to return the product, the cost of the item will be refunded and put back into your Newpay account. If this refunded amount covers the whole cost of the items, the payment plan will be cancelled and you won’t have to make any payments. But, if some interest has built up the refunded amount might not clear the balance in your account. In this case, you’ll still have to pay the previously agreed monthly payments to clear the balance. <br><br><br><b>When and how will I get a statement?</b><br><br><br> You’ll get monthly statements electronically (these are called eStatements), and you can view them on your Online Account Manager. NewDay will send you an email every time an eStatement is sent to you and is ready to see. So, please remember to tell NewDay if your email address changes.

This is the maximum amount you may borrow on your Newpay account. The amount you’re offered is based on NewDay’s assessment of your application, which includes the information you gave us and the result of the credit check.

How do I change my credit limit?

If you want your credit limit to be increased or decreased, you can simply log on to your Online Account Manager or call NewDay’s customer services on 03308380170. They always keep an eye on your account to see how you’re getting on – they need to see that your account is well-managed, and that you’re making payments on time over a number of months before they can offer an increase. It’s best to keep your account up to date, as this will improve your chances of getting an increase accepted. To do this, make sure you stay within your credit limit and pay at least the contractual minimum payment each month.

• Tracked Delivery Cost in GBP from: £20.00
• Tracked Delivery Cost in EUR from: €25.00
• Expected Delivery time (working days): 7-14 days

• Tracked Delivery Cost in GBP from: £49.99
• Expected Delivery time (working days): 5-10 days

• Tracked Delivery Cost in GBP from: £100.00
• Tracked Delivery Cost in EUR from: €100.00
• Expected Delivery time (working days): 7-14 days